Frequently Asked Questions
What kinds of items do you sell?
The Flip Side is a resale store with constantly changing inventory sourced primarily from storage-unit cleanouts and other local finds around North Alabama. Products may include home décor, cookware, tools, collectibles, fishing gear, jewelry, furniture, household goods, and other unexpected finds.
Are your items new or used?
Both. Our inventory can include new, new-old-stock, open-box, vintage, and pre-owned merchandise. The condition of each item is described in its product listing.
Are the photos of the actual item?
We photograph the actual items we sell whenever applicable and include known flaws or signs of use in the listing.
Do you ship?
Yes. Shippable items are available within the United States. Shipping costs are calculated at checkout. Orders are normally processed within 2–4 business days.
Do you offer local pickup?
Yes. Local pickup is available in Decatur, Alabama for eligible items. Please wait for confirmation that your order is ready before arriving.
How long do I have to pick up my order?
Pickup orders should be collected within 7 days unless other arrangements are made with us.
Do you accept returns?
Because much of our inventory is resale and one-of-a-kind, all sales are final except when an item arrives damaged, is defective beyond what was disclosed in the listing, or the wrong item was sent. Please review our Refund Policy for complete details.
What if my order arrives damaged?
Contact us within 48 hours of delivery at info@theflipsidestore.com and include your order number plus clear photos of the item, packaging, shipping box, and label. Keep all packaging while we review the issue.
Will sold items come back in stock?
Often, no. Many products are one-of-a-kind or available in very limited quantities. Once an item sells, it may not be available again.
How can I contact you?
Email us at info@theflipsidestore.com. Customer service inquiries are normally answered within 1–2 business days.